Refund policy
We have a 30-day return policy. This means that you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition as when you received it, or unused, with labels, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, or if you have any questions about returns, you can contact us at:
If your return is accepted, we will send you instructions on how and where to send your package. Items returned to us without first requesting a return will not be accepted.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective or damaged, or if you have received the wrong item. This allows us to evaluate the issue and resolve it for you.
Exchanges
The fastest way to get the item you want is to return the item you have and purchase the new item separately once your return has been accepted.
14-day statutory cooling-off period in the EU
Notwithstanding the above, if the goods are shipped to the European Union, you have the right to cancel or return your order within 14 days, for any reason and without giving a reason.
As stated above, your item must be in the same condition as when you received it, unworn or unused, with labels, and in its original packaging. You will also need the receipt or proof of purchase.
Refunds
Once we have received and inspected your return, we will notify you and let you know whether the return has been approved.
If approved, you will automatically be refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card company to process and post the refund.
Please contact us at support@brassaro.com if more than 15 business days have passed since we approved your return.